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Frequently Asked Questions

 

Why do we charge less than other research companies?

Do you charge more for international research?

How much do I have to pay upfront?

Do you do probate research?

What kind of documents do I have to prepare before you can start researching on my family tree?

How long will it take before I receive the results of the research?

How far back can I go with my genealogical research?

How much will you find in one research session?

How can I be sure that the ancestors found are the correct one?

What can I expect or how are the results presented to me?

I want an own website with my family tree. Can you help me with this?

Do you prepare my ancestors for TempleReady?

Is the cost of genealogical research tax deductible?

More questions?

 

 

Q: Why do we charge less than other research companies?

A: It is not fair for us to charge the client more than necessary. We do not have large overhead expenses and we advertise mainly through our satisfied clients (word of mouth).

 

Q: Do you charge more for international research?

A: We don’t. Our specialty is international research.

 

Q: How much do I have to pay upfront?

A: Half of your payment is due upfront, the other half after you receive the research documentation. Copies or certificates are charged separately (for additional costs see Prices).

 

Q: Do you do probate research?

A: Yes we do. We are the researchers for different American and German probate agencies.

 

Q: What kind of documents do I need to prepare before you can start researching my family tree?

A: Almost nothing. You will receive an electronic form to fill out. If you prefer to send us the information you already have by e-mail or would rather make a phone call, that’s’ fine too. If we still have questions we will contact you.

 

Q: How long will it take before I receive the results of the research?

A: About 4-8 weeks. Additional weeks may be needed if we have to order special certificates or documents from other archives or record agencies. If faster research is desired, you may contact us.

 

Q: How far back can I go with my genealogical research?

A: This depends on the area your ancestors are from.  Most records go back to the beginning of the 17th century, in some cases as early as 1500s. A small number of documents were destroyed during WWII.

 

Q: How much will you find in one research session?

A: It depends on several different factors, such as the research problem, the time period we are researching, the locality. European Roots Genealogy will do as much as possible within the time you authorized us to use. Often we spend more time than hired for without charging you these extra hours.

 

Q: How can I be sure that the ancestors found are the correct one?

A: All the results found are documented with copies. Our researchers document every research project in writing which will show step by step how the research was done. If you are not sure about some of the information found please contact us for clarification.

 

Q: How are the results presented to me?

A: All results will be mailed to you in a presentation binder. The binder will include copies of all documents found, the documentation, a research calendar, suggestions for future research and a CD with all documents scanned as digital images. If wished the genealogy can be published on your own website or we can create a website for you.

 

Q: I want my own website with my family tree. Can you help me with this?

A: European Roots Genealogy works together with a web-master. Please contact us about this to specify your wishes. The charges are the same as for genealogical research.

 

Q: Do you prepare my ancestors for TempleReady?

A: Yes, but only if this is requested. Otherwise we do not share any of your information with others.

 

Q: Is the cost of genealogical research tax deductible?

A: No, it is not.

 

If you have further questions please contact us.

 

 

 

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